FREQUENTLY ASKED QUESTIONS

Electronic nicotine delivery systems are now included under the Prevent All Cigarette Trafficking Act. (PACT) Recently, the “Consolidated Appropriations Act of 2021” was signed into law on Dec. 27,2020 at U.S federal level. As part of this law, the PACT Act was amended to now include electronic delivery systems (ENDS), in addition to cigarettes, smokeless, and roll-your-own tobacco. The law is intended to prevent online sales to minors and streamline tax compliance. This act is referred to as the vape mail ban by vaping industry, but its effects will be much more acute on online sellers since not only USPS is asked to profound new regulations on shipping, but All the major privately owned shipping companies such as UPS, FedEx and DHL voluntarily stepped back on mailing vape products to residential addresses in accordance with the PACT Act. Nicochoice has long been focused on compliance, and all of our sales are in strict accordance with federal rules and regulations.

At Nicochoice, we are bound to serve our valued customers while complying with the Federal laws. Due to new federal regulations and PACT act, online sales will be paused from Sunday, April 25, until further notice. The last day to purchase online will be Saturday, April 24. We are actively working to find the best possible delivery solution and will resolve it soon. In the beginning, we might not able to serve to the whole country or our entire customer base. However, as these carriers’ coverage expands, we will email you to confirm that we can ship to you again.

You can purchase our products at your nearest store using our Store Locator During online sales are paused.

At Nicochoice, we are bound to serve our valued customers while complying with Federal laws. Unfortunately, we will be expected to pause the shipping from our online store effective April 25th, 2021 until further notice. We assure you that we are working hard to find a law-compliant and best shipping preference for you as soon as possible. During the pause period, you can access to complete content of nicochoice.com including support, FAQs and can ask all questions and concerns you have.

At Nicochoice, we are diligently working towards finding a new delivery partner who can comply with the requirements of the new laws. Once we established new delivery solution, you can start buying.

Once you placed an order online, generally you will receive order confirmation and other order details to your email. Note: if you do not receive email, please wait for 2-5 minutes or check your junk email box.

If you do not receive an email, please wait for 2-5 minutes or check your junk mail box. For further assistance, you can email us at info@nicochoice.com.

Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no. or shipping info sent to you.

Once an order placed, it can’t be altered in any circumstances. If you want to cancel the order, please email it to info@nicochoice.com within one hour of the order placed. Someone from customer service will contact you for further assistance or address the issues.

Our shipping services are impacted due to the current pandemic, It might have a significant delay in processing. Once the order is ready to ship and you will receive an email with the tracking information. Once the order is shipped out, we are unable to change the shipping address or any related information. Shipping packages will be in standard packaging. Nico Choice LLC is not responsible for any kind of loss/Damage once the package is shipped out of our facility.

As we all Know, Nicochoice has paused the online sales due to the PACT ACT. Since USPS was supposed to declare a ban on shipping all ENDS ( Electronic Nicotine Delivery Systems) by April 27th, 2021. However, USPS has decided to postpone the declaration temporarily, and we are glad to inform you that we are resuming our online operations abiding by the laws with USPS adult signature required shipping option available as of now. Please check the shipping rates available from now on: Below $30: $11.99 $30-$50: $9.99 $50-$100: $5.99 $orders above $100 will be eligible for free shipping.

The products can only be bought and shipped within the U.S territories.

If you do not receive your order or shipment, contact the local post office for more details about the shipment. It is recommended to check with neighbors or nearby place or person. Check parcel before you received it, if it is damaged don’t sign for it and return to the courier to return back. If you find damaged parcel after it is delivered please contact our customer service team within 48 hours of the date of delivery. Failure to do so may result in the exclusion of the return/exchange policy.

USPS (United States Postal Service) With Adult Signature required. Time frame: 7-10 business days due to COVID-19(depends on region)

Yes definitely! Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no or shipping info sent to you.

As a result of the PACT Act, FedEx and UPS can no longer ship vaping products. Nicochoice complies with all federal and state-specific laws and regulations. Please see below for a list of state-based restrictions related to vaping products. We are currently unable to ship to the following states: • Alaska • Arkansas • Colorado • Georgia • Hawaii • Maine • New Hampshire • North Carolina • South Dakota • Utah • Vermont We are also unable to ship to U.S. territories: • Guam • North Marianas • American Samoa • Puerto Rico • U.S. Virgin Islands We cannot ship to APO/FPO/AE military addresses. The following states/cities prohibit the use of any discounts/coupons, price reduction promotions, or price rebates for vapor products: • Chicago, Illinois • Massachusetts • New Jersey • New York Additional Restrictions and Flavor Bans Chicago, Illinois, has temporarily banned the sale of flavored nicotine products, including menthol. This ban does not include flavored nicotine-free products. Massachusetts has enacted a temporary ban on the online sale of flavored nicotine products, including menthol, and any product with a nicotine strength over 35mg. Maryland has temporarily banned the sale of flavored disposables. New Jersey has also banned the sale of flavored nicotine products, including menthol and any nicotine-free items (excluding tobacco). New York prohibits the online sale of any vaping products that contain liquid. Philadelphia, Pennsylvania, has enacted a ban on flavored nicotine products, including menthol. This ban does not include nicotine-free liquid. The city also prohibits the online sale of e-liquid that contains nicotine salt. San Francisco, California, has enacted a temporary ban on the sale of all vaping products. Products sold at nominal cost are not allowed in Wisconsin and Minnesota. Customers in these states will be charged full price. The following states/cities have enacted a temporary ban on the sale of flavored vaping products: • Aspen, Colorado* • Boulder, Colorado* • Carbondale, Colorado • Los Angeles, California* • San Diego, California* (excludes tobacco-free nicotine and nicotine-free products) • Rhode Island* *Includes menthol Additionally, if shipping to Boulder, Colorado, then you cannot purchase more than 2 electronic cigarettes in a 24-hour period or more than 4 vaping products in a 24-hour period. Please note that due to Proposition EE, we have temporarily suspended sales to all cities in Colorado. If you are in the state of California, you will receive a phone call from us after 5 PM to confirm your order. If you have any questions, please reach out to our Customer support for more information. Flavored products are defined as any product that is not “tobacco” flavored. If the product you are trying to purchase is restricted in your state/locality, you will receive a message during the checkout process, and you will be unable to submit your order until removing the restricted product from your basket.

Refund is only available for the products that have been unused or new. To avoid issues with a return in order to get a refund, the product must be returned to Nicochoice.com return center within 15 days of purchase or date of receipt. The broken seal cannot be honored in order to issue the refund. Nicochoice.com does not offer a money back guarantee.

Please allow 2-3 weeks refunds to be processed

Before sending the product back, you have to create an account on the website. It helps us to verify the age and expedite the return. It is recommended to mention full contact detail in return package for further assistance from our return department.

No problem. You can contact the customer support team by email at info@nicochoice.com for further assistance.

Please email at support@nicochoice.com or info@nicochoice.com

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Warning Vaping Products does not claim to be an alternative to smoking and has not been tested for smoking cessation. This product is intended to be used by an individual, who is of legal age or above. The use of this product is prohibited for children, any female who is pregnant or breastfeeding, and any individual with diabetes, high blood pressure, or heart disease. The use of this product is prohibited for any individual with a risk of heart disease. Any person who is on medication for asthma or depression must refrain from the use of this product. This product contains nicotine, which can be addictive. Nicotine is extremely toxic if swallowed, inhaled or comes in contact with the skin. Consumption of nicotine can cause high blood pressure and escalate heartbeat. Nicotine can cause stomach pain, dizziness and nausea. Any person with an existing respiratory condition must not inhale this product. The cartridges contain non-vaporized concentrated ingredients, which can be poisonous if ingested. CBD products are not alternative to standard medical treatments. If you are taking any prescription medicines, You should consult your doctor before taking CBD in any form. It is compatible and safe with most of the medicine, but some medicine might not work well with CBD. It is better to take advice from professionals. Though complete research has not been conducted, generally you should avoid during pregnancy and breastfeeding. Ask your healthcare professional in details before taking any decision. California Proposition 65 For Vaping products The use of this product can result in exposure to chemicals (Glycidol), identified for causing cancer, and (Nicotine) birth defects or other fertility issues. For further information, please visit www.P65Warnings.ca.gov.